Where’s the service person you promised? How come the technician you sent showed up without the part? Why didn’t they know what they were coming for?
Your customers are wondering. Your balance sheet’s off. Your reputation’s at stake.
ThingTech has a field-service solution that solves all that. Whether you’re dispatching electricians, plumbers, HVAC specialists or installation pros, we help you send the right person to the right place with the right equipment—every time.
Now you can:
- Automate assignment of work orders, and get real time visibility into what’s going on
- Optimize work based on capacity, availability, skill and location of technicians
- Monitor routes, mileage, and time spent on each work order so you can improve
- Get alerts when drivers are speeding, idling, off-schedule or cross a geofence
- Ensure technicians have the information they need to arrive prepared to do the job
- Know what the problem is and parts needed before the technician is on-site
Your people are the heart of everything you do. Make sure they’re where they need to be, when they need to be there—with everything needed to get the job done. ThingTech helps keep your workforce service levels high, costs low—and competitors wondering how it happens.